in this episode, Joe Jordan sits down with Tom to talk through what's still broken about the way the UK brings people into the credit system, why the standard advice (get a credit card, spend a little, pay it off) creates a cross-subsidy where the most vulnerable in society fund the most capable, and what it takes to build something genuinely new in a sector that has historically made that very difficult.
Tom is unusually candid about the US expansion - Launched January 1st 2020 -and what went wrong, the evolution from subscription to savings-based model and back again, and what the FCA's current posture on innovation actually means in practice for firms trying to build in this space.
There's also a clear-eyed view on Consumer Duty. Tom thinks it's too early to call whether it's had any real impact, and he explains why.
Once you're booked in, we'll send you a free playbook on Financial promotions compliance for FinTechs.
